Refund Policy

1. Eligibility for Refunds:
   • Refunds are available for products purchased directly from Havilah Organics & Cosmetics. If you purchased our products from a third-party retailer, please refer to their refund policy.
2. Refund Request Timeframe:
   • To be eligible for a refund, you must request it within 3 days of receiving your order.
3. Refund Process:
   • To request a refund, please contact our customer support team at cs@havilahja.com. Provide your order number and a brief explanation of the reason for your refund request.
4. Return of Products:
   • In most cases, we may request you to return the unused portion of the product(s) for inspection. The return shipping costs will be the customer’s responsibility unless the product is found to be damaged or defective.
5. Approved Refunds:
   • Once your refund is approved, it will be processed within 7-14 business days. The refund will be issued using the original payment method used for the purchase.
6. Partial Refunds:
   • If only a portion of your order is eligible for a refund, we will issue a refund for the items in question.
7. Refunds for Damaged or Defective Products:
   • If you receive damaged or defective products, please get in touch with us immediately with photos of the damaged items. We will arrange a replacement or issue a full refund, including shipping costs.
8. Refunds for Unopened Products:
   • Unopened and unused products may be eligible for a refund but must be returned in their original packaging.
9. Refunds for Allergic Reactions:
   • Your well-being is our priority at Havilah Organics. In the unlikely event of an allergic reaction to our products, we kindly advise discontinuing use immediately. Reach out to us, and we’ll thoroughly assess the situation, providing appropriate alternatives or a refund where applicable.

     To ensure your safety, we recommend consulting your physician before incorporating any new products into your routine.

     Your health matters to us, and we’re here to assist you on your skincare journey.

10. Policy Updates:
    • Our refund policy may be updated periodically. Any changes will be communicated to customers in advance.

We are committed to delivering high-quality skincare products; your satisfaction is important to us. If you have any questions or require assistance with a refund, please contact our customer support team at cs@havilahja.com.

Thank you for choosing Havilah Organics & Cosmetics for your skincare needs