Returns Policy

1. Eligibility for Returns:
   • Returns are accepted for products purchased directly from Havilah Organics & Cosmetics. If you bought our products from a third-party retailer, please refer to their return policy.
2.  Return Request Timeframe:
   • To be eligible for a return, request it within three (3) business days of receiving your order.
3. Return Process:
   • To initiate a return, please contact our customer support team at cs@havilahja.com. Provide your order number and a brief explanation of the reason for the return.
4. Return Shipping:
   • Customers are responsible for return shipping costs unless the product is found to be damaged or defective. We recommend using a trackable shipping method for returns.
5. Condition of Returned Products:
   • Returned products must be in their original packaging and in unused, unopened, and resalable condition. If a product is not returned in this condition, it may not be eligible for a refund.
6. Return Inspection:
   • Once we receive the returned products, we will inspect them to ensure they meet the return eligibility criteria.
7. Refunds:
   • Approved refunds for returned products will be processed within 7-14 business days using the original payment method used for the purchase.
8. Partial Returns:
   • If only a portion of your order is eligible for a return, we will issue a refund for the specific items returned.
9. Returns for Damaged or Defective Products:
   • If you receive damaged or defective products, please contact us immediately with photos of the damaged items. We will arrange for a replacement or issue a full refund, including return shipping costs.
10. Returns for Allergic Reactions:
    • If you experience an allergic reaction to our products, please discontinue use and contact us. We will assess the situation and may offer a return or alternative product suggestions.
11. Policy Updates:
    • Our returns policy may be updated periodically. Any changes will be communicated to customers in advance.

We are committed to providing quality skincare products, and your satisfaction is important to us. If you have any questions or require assistance with a return, please reach out to our customer support team at cs@havilahja.com.

Thank you for choosing Havilah Organics & Cosmetics for your skincare needs.