Cancellation Policy

1. Order Cancellation:
   • Customers can cancel their order within 24 hours of placing it, provided that the order has not been shipped.
2. Cancellation Process:
   • To cancel your order, please contact our customer support team at cs@havilahja.com. Provide your order number and reason for cancellation.
3. Cancellation After Shipment:
   • If your order has already been shipped, we cannot cancel it. You may return the products in accordance with our Return and Refund Policy.
4. Refunds for Canceled Orders:
   • Upon successful order cancellation, refunds will be processed within 7-14 business days. The refund will be issued using the same payment method for the initial purchase.
5. Order Modifications:
   • If you wish to modify your order after it has been placed, please get in touch with our customer support team as soon as possible. We will do our best to accommodate your request, but modifications are subject to product availability and order processing status.
6. Exceptions:
   • In rare cases of extenuating circumstances, we may consider exceptions to this policy. Please reach out to us promptly if you encounter such situations.
7. Out-of-Stock Items:
   • If any item in your order becomes out of stock after it has been placed, we will notify you and provide options for a replacement or a refund for the unavailable item.
8. Policy Updates:
   • Our cancellation policy may be updated from time to time. Customers will be informed of any changes in advance.

We appreciate your understanding of our cancellation policy, which helps us maintain efficient order processing and customer satisfaction. If you have any questions or need assistance, don’t hesitate to contact us at cs@havilahja.com.

Thank you for choosing Havilah Organics & Cosmetics for your skincare needs.